Welcome to boxsetstore.com



Q: Do you ship worldwide?

 

A. Yes, we  ship the package worldwide. But there are still a few remote locations that EMS can not reach, so please leave the address the shipping company can reach.

 

Q: Is there any Customs Duty I need to pay?

 

A. No, there is no import customs duty on all of our products. We will declare the package as “GIFT”, so there will be no duty to pay.

 


Q: What caused the delay of my item?

 

A.  Maybe it’s because of the remote location or your address. So be sure that the address you provide us when placing the order is correct. Contact number makes it easier for prompt delivery.

 


Q: Do you accept other payment?

 

A.   We only accept VISA Credit/Debit Card, Western Union payment.

 

Q: Do you provide other shipping method?

 

A. We provide Express Mail Service,Air Mail shipping service.

 

Q. How long does the delivery take?

 

A. EMS: It will be 10-15 working days of delivery period to US,AU, UK.

 

Q. Order can’t be received by the estimated delivery date?

 

A. If your package have not arrived at your place by  the estimated delivery date, it may be lost. All the packages are  shipped via a traceable method (such as USPS, Parcelforce.Chronpost), which will have tracking information available in boxsetstore.com. And an email will be sent to you to confirm shipment.

 

If your order status does not appear, it may be due to:
*Your order was received in the last 48 hours, or over the weekend, and we have not yet processed it.
*You have entered incorrect information;
*Tracking information is only retained for recent shipments (up to 2 months);
 

Q. Package or products broken when received ?

 

A. If the package was damaged obviously when  it arrived. Please deny the parcel and contact us as soon as you can.

 

Q: Is there any guidelines for Credit Card payment?

 

A. Yes, we have. For proper credit card verification, the billing address on your order must match the billing address on your credit card. Please make sure that your name and address appears exactly the same as the name on your credit card billing statement.

 

If your card has a security code it must be entered correctly on the payment screen.

 

If you are using a corporate card, check with the card holder or your Accounting department to verify the name and billing address of the card holder. Corporate card orders must also use the name of the card holder in the billing address, and not the purchaser, in order to process the order successfully.

 

If you have any other questions, please contact Customer Service.